Future Home Realty’s commitment to service
FH Realty, an independently owned and operated real estate agency is dedicated to serving the real estate needs of our clients with the utmost professionalism, quality customer service and unfailing attention to detail. This attitude essentially sums up our “Core Values,” or in other words the rules.
Vision
Our vision serves as the framework for our Roadmap and guides every aspect of our business by describing what we need to accomplish to continue achieving sustainable, quality growth.
Our goal is to change the perception of our industry by setting high standards, teamwork, innovation, professionalism, and offering value to our customers. We endeavour to preserve and enhance our reputation for integrity through all our actions.
- People: Be a great place to work where people are inspired to be the best they can be.
- Partners: Nurture a winning network of customers and suppliers, together we create mutual, enduring value.
- Productivity: Be a highly effective, lean and fast-moving organization.
Our Winning Culture
Our Winning Culture defines the attitudes and behaviours that will be required of us to make our Vision a reality.
Focus on the Market
- Focus on the needs of our customers
- Get out into the market and listen, observe and learn
- Possess a world view
- Focus on execution in the marketplace every day
Work Smart
- Act with urgency
- Remain responsive to change
- Have the courage to change course when needed
- Work efficiently
Be the Brand
- Inspire creativity, passion, optimism, and fun
Mission
Customer Service: We direct all of our efforts toward our clients – both internally and externally- to understand, anticipate, and satisfy their needs and expectations in a timely, cost-effective and value-added manner both as a business and as individuals.
Initiative and Leadership: the courage to shape the future. We encourage and we seek to foster an atmosphere of respect and empowerment for all employees.
Communication: We will find and share all information necessary and relevant to complete our jobs to the best of our ability.
Training and Development: We encourage and support all employees to realize their full professional potential. We will provide training and educational programs to develop technical, project management, interpersonal, communication, and leadership skills.
Values
Our values serve as a compass for our actions and describe how we behave in the world.
Honesty and Integrity: Be real. We always do what is right, fair, and ethical.
Communication: We share appropriate information honestly and openly.
Respect: We are considerate of others through the use of appropriate behaviour.
Collaboration/Teamwork: Leverage collective genius. We encourage and reward teamwork.
Quality: What we do, we do well. We strive for professional excellence to the highest standards possible consistent with the goals of the project.
Attitude/Passion: We are positive, enthusiastic, and have a vibrant spirit. Committed in heart and mind
Entrepreneurial: We encourage creativity, flexibility, and innovative approaches to our work.
Professional Development and Personal Skills: We advance our talents and competencies to their fullest potential (as individuals, as professionals and as managers of others.)
Accountability: If it is to be, it’s up to me. We are responsible for our actions and understand their impact on others.
Customer Satisfaction: We strive to exceed the expectations of our clients (internally and externally) by anticipating, understanding and responding appropriately to their needs.
As an independent business, FH Realty is dedicated to providing you with excellent, professional, honest, and responsible service.
Call us today to learn how we can help you manage the sale of your home, or purchase your new home.
