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Complaints Policy and Procedures

COMPLAINTS POLICY & PROCEDURES

 

What should I do if I have a complaint?

If you are not satisfied with the service or advice you receive from us, you are entitled to complain. We have established procedures to ensure that all inquiries and complaints are properly considered and dealt with.

To save yourself valuable time, gather all the facts and documents about the complaint, think about the questions you want to be answered and decide what you want us to do.

Next, contact the department that handled the matter and explain the problem. A quick call is all that is required to resolve most issues.

If at this stage your complaint hasn’t been resolved to your satisfaction, please contact our Customer Services Team:

 

CONTACT:

To: Customer Services Team
Dept: The Complaints Department
Post: GPO Box 1918 Brisbane QLD 4000
Email: [email protected]

 

Note, Subject Line: “Complaint” – when sending your email message to our Customer Services Team, please ensure that you title your email subject line as above and address your body line to The Complaints Department, along with your message of complaint.

This action will ensure an immediate attention by our Customer Services Complaints Team, and the issue dealt with in reasonable time.

Our Customer Services Team will then contact you regarding this matter and with the appropriate responses taken.

 

We’re here to help

Whether you are buying or selling your home, needing a professional Property Manager, wanting a Finance Loan or just needing help with moving homes, we have the right solutions for you!

For more information on how we can help you further or enquire about what is available for your situation, please contact us.

  CONTACT US

Our Location:  Level 8, 300 Adelaide Street, Brisbane QLD 4000

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BRUCE SUN

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Contact

Email: [email protected]
Phone: +86 186 2165 6370
WeChat: 18621656370

Languages

Mandarin, English

Anthony Boutros Future-Home Realty Gold Australia

Meet Anthony Boutros

September 11, 2017 By Anthony Boutros 

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Check our Testimonials

We just received a testimonial from Damon Here's what was happening 5 STARS This is what happened next I have known Anthony Boutros for 10 years both as a friend and work colleague, and I can say this I am very lucky to know this man. Anthony and I met when I commenced my journey Continue Reading

January 6, 2018

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